Frequently Asked Questions

Everything you need to know about your Nanit shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 45-day return window for all products purchased directly from our store. Items must be in their original packaging and in like-new condition.

Do you offer international shipping?

Yes, we currently ship to Canada, the UK, and select European countries. Shipping rates and delivery times vary by location.

Is there a warranty on Nanit smart devices?

All Nanit cameras and monitoring hardware come with a one-year limited manufacturer's warranty covering any defects in materials or workmanship.

How do I track my package?

Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm for qualifying purchases.